FAQs
Find answers to common questions about our services, packages, and processes. Get the information you need to make the most of your experience with Websitesplus+.
Website Package Questions
What is Websitesplus+?
Websitesplus+ is a comprehensive website development and management service designed to cater to businesses of all sizes. We specialize in creating professional, high-performance websites using expert-designed templates, secure hosting, and advanced SEO techniques. Our goal is to provide a seamless, end-to-end solution that covers everything from the initial design and development to ongoing maintenance and support, ensuring your online presence remains robust and effective.
What does Websitesplus+ do?
Websitesplus+ offers a full suite of services to build, maintain, and enhance your website. We handle everything from the initial design and development, incorporating responsive designs and SEO optimization, to providing secure hosting on WP Engine. Additionally, we offer ongoing maintenance, regular updates, backups, and dedicated support hours for content updates, troubleshooting, and general website requests. Our services are designed to ensure your website performs at its best, attracting and engaging your target audience.
Who is Websitesplus+ for?
Websitesplus+ is ideal for businesses of all sizes looking for a reliable and comprehensive web solution. Whether you’re a startup needing a professional online presence, a growing business requiring enhanced features and support, or an established company seeking top-tier maintenance and performance monitoring, our tailored packages can meet your needs. Our services are perfect for those who want a hands-off approach to website management, allowing you to focus on running your business while we take care of your digital presence.
What does the turnaround time for content updates look like?
For straightforward requests, our team often delivers within a few hours, though standard completion time is usually within 48 business hours. Complex or extensive updates may take longer, potentially spanning several days. After submitting your request, we will promptly inform you of the expected timeframe for your content update.
What’s Included?
How many changes can you request per month?
You can request up to three changes to your website per month at no additional cost. If you require more than three changes in a given month, additional requests can be accommodated for an extra fee. This structure allows us to provide ongoing support while ensuring that all client needs are met efficiently.
What are some examples of update requests that are included with Websitesplus+
- Update the homepage banner with the attached image for our upcoming event.
- Please add this headshot and bio of our new team member to the staff page.
- Add this new post to our blog.
- Create a new page for the service we’re now offering, using the provided content.
- Embed this YouTube video into the About Us page.
- Upload the attached PDFs to the New Patients page for download.
- Insert this Google Analytics tracking code on all pages of our website.
- Add this Accessibility script to all website pages.
- Add our new office manager’s email to the recipients of the contact form.
- Add an email form to the Services page.
- Create footer links to our social media profiles.
- Install this online chat widget on our website.
- Update the services section with the attached new text and pictures.
What are some examples of update requests that are excluded with your Websitesplus+ package?
Websitesplus+ covers a wide range of website updates, but it does not include specialized tasks such as graphic design, video editing, CRM integration, or custom development. To get a complete picture of what our package entails and how it aligns with your business goals, we invite you to reach out to Websitesplus for more details and personalized guidance.
What level of support does Websitesplus+ offer?
Websitesplus+ redefines support with a multifaceted system that goes beyond standard phone and email assistance. Our integrated website feedback tool allows you to request updates and share feedback instantly from your site. This real-time communication feature simplifies the process, ensuring your needs are swiftly and accurately addressed. Our innovative support approach enhances efficiency and responsiveness. When it comes to addressing problems or bugs, it provides critical information to our team to ensure we provide information like your browser version and OS version so we can replicate issues, making managing your website easier and more intuitive than ever.
Pricing & Contract Terms
How much does Websitesplus+ cost?
The cost of Websitesplus+ includes an upfront setup fee of $999 for monthly clients. After that, the monthly cost depends on your specific website package, which varies based on your needs and the features included. Additionally, you will need to select a service package for ongoing maintenance, hosting, and support. For detailed pricing tailored to your requirements, please review our package options or contact our team for a personalized quote.
How does billing work for Websitesplus+?
Billing for Websitesplus+ is straightforward and transparent. If you opt for the monthly payment plan, you will be billed on a recurring monthly basis. Your first payment will include a one-time setup fee of $999, followed by your chosen website package cost and any selected service packages for ongoing maintenance and support. All subsequent monthly payments will cover your package and service fees. Invoices are sent out on the 1st of the month, and payment is due within 30 days. For clients who prefer to pay upfront, the total cost, including the setup fee and the full term of your chosen package, will be billed initially. Any additional services or extra changes beyond the included monthly requests will be billed separately as they occur.
If choosing the monthly payment option, what is the length of the contract?
When you opt for the monthly payment option, the contract length is typically set for a minimum of 24 months. This allows us to provide consistent support and services to ensure your website runs smoothly and effectively over time. After the initial 24-month period, your contract will continue on a month-to-month basis, giving you flexibility to continue benefiting from our services as long as needed.
What happens if I would like to cancel my monthly contract early?
If you decide to cancel your contract before the end of the 24-month term, you will be required to pay off the remaining balance of your package. This ensures that all services rendered up to that point are covered. Please contact our support team to discuss the specifics of your cancellation and any remaining payments due.
What happens to my website if I cancel my monthly contract early?
If you cancel your contract early, you will retain ownership of your website and all its content. However, any remaining balance for the duration of your contract term must be paid in full. Once the outstanding balance is settled, we will provide you with all necessary files and access credentials to ensure a smooth transition. Please note that services such as hosting, maintenance, and support will cease once the contract is terminated.
What happens to my website if I paid everything up front and would like to cancel your services?
If you paid for your website services upfront and decide to cancel, you will retain full ownership of your website and its content. We will provide you with all necessary files and access credentials to manage your website independently. Although our hosting, maintenance, and support services will be discontinued, you can continue to use and manage your site as you see fit. Please contact our support team to facilitate a smooth transition and ensure you have everything you need to maintain your website moving forward.
Have questions or ready to start a project? We’re here to help.
We’re here to provide the information and support you need to begin your journey towards a successful digital future. Whether you’re looking to start a project or simply want more information about our services, we look forward to hearing from you!